Customer Service Skills


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From 9 a.m until 4 p.m

At LeadHire Limited

Suite J231 Road 5, Opposite Stanbic Bank, Ikota Complex VGC Ajah


Course Overview

This programme is designed to expose participants to exceptional customer service; good customer service is a strong competitive advantage for any organization within its market. This program is aimed at addressing how to build a customer- friendly brand and how to effectively manage relationships with customers to deliver value. Good customer care is vital to any organization that plans to succeed, businesses thrive on customers, and customers are gained or kept by good customer service.

Course Content

MODULE 1-Engaging Customer Service

  • What is Customer Service?
  • Customer Service essentials
  • Service Quality Indicators
  • Representing your Brand
  • Creating great customer Conversations
  • The 4 Ps for creating loyal customers
  • Customer Service later

MODULE2- Customer Service on the Telephone

  • Greetings
  • Telephone Etiquette
  • Taking Calls
  • Keeping customers on hold
  • Taking Messages
  • Handling angry callers

MODULE 3- Analyzing Your Customer Service

  • Exploring Needs
  • Meeting Needs
  • Excellent customer service
  • Dealing with angry customers
  • Handling customer complaints


Career Outcomes

At the end of the training, the participants would have more practical understanding of their job functions and this helps them to perform excellently well.

Duration: 2 days

Course Fee : N15,750

 What it covers:

Make payment into the any of our Accounts

Account Number:  1014201920                                   Account Number:  0128488187

     Account Name: LeadHire Limited                         Account Name: LeadHire Limited

                    Bank:   Zenith                                              Bank: Guaranty Trust Bank


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