From 9 a.m until 4 p.m
At LeadHire Limited
Suite J231 Road 5, Opposite Stanbic Bank, Ikota Complex VGC Ajah
N15,750
Course Overview
This programme is designed to expose participants to exceptional customer service; good customer service is a strong competitive advantage for any organization within its market. This program is aimed at addressing how to build a customer- friendly brand and how to effectively manage relationships with customers to deliver value. Good customer care is vital to any organization that plans to succeed, businesses thrive on customers, and customers are gained or kept by good customer service.
Course Content
MODULE 1-Engaging Customer Service
- What is Customer Service?
- Customer Service essentials
- Service Quality Indicators
- Representing your Brand
- Creating great customer Conversations
- The 4 Ps for creating loyal customers
- Customer Service later
MODULE2- Customer Service on the Telephone
- Greetings
- Telephone Etiquette
- Taking Calls
- Keeping customers on hold
- Taking Messages
- Handling angry callers
MODULE 3- Analyzing Your Customer Service
- Exploring Needs
- Meeting Needs
- Excellent customer service
- Dealing with angry customers
- Handling customer complaints
Career Outcomes
At the end of the training, the participants would have more practical understanding of their job functions and this helps them to perform excellently well.
Duration: 2 days
Course Fee : N15,750
What it covers:
- 100% Practical and Interactive Classes
- Group discussions & Exercises
- Questions & Answer sessions
- Networking opportunities with experienced professionals
- Lunch and certificate
Make payment into the any of our Accounts
Account Number: 1014201920 Account Number: 0128488187
Account Name: LeadHire Limited Account Name: LeadHire Limited
Bank: Zenith Bank: Guaranty Trust Bank