Job Description
- Create schedules based on employee availability, and coordinate shift activities and tasks based on the team’s experience and skill set; plan ahead for situations where an employee doesn’t show up or is unable to cover his or her shift
- Monitors employee work habits and makes sure tasks are completed in a timely fashion.
- Participate in providing customer service by welcoming customers, answering their questions, pitching current promotions and ringing up purchases
- Oversee all cash management, including payments received and refunds given; thoroughly count and document end-of-shift cash amounts, and keep track of discrepancies for reconciliation purposes
- Intervene in situations where a customer is dissatisfied with a product or the service received; come up with viable solutions that reflect the company’s integrity and are beneficial to the customer
- Collaborate with other shift managers to provide trainings to employees on company policies, procedures and required conduct
- Manage inventory counts, and use specific algorithms and fulfillment software to determine how much product to order
- Keeps supervisor and upper level management apprised of daily operation, conduct performance review and give report of employee behavior or customer complaints.
- Responds quickly and practically to emergencies, crises, or unexpected problems during the shift.
- Greet employee as they arrive for a shift, and confirm that he or she is aware of designated responsibilities; provide encouragement and evaluate job performance in a personal setting when necessary.
- Create schedules based on employee availability, and coordinate shift activities and tasks based on the team’s experience and skill set; plan ahead for situations where an employee doesn’t show up or is unable to cover his or her shift
- Monitors employee work habits and makes sure tasks are completed in a timely fashion.
- Participate in providing customer service by welcoming customers, answering their questions, pitching current promotions and ringing up purchases
- Oversee all cash management, including payments received and refunds given; thoroughly count and document end-of-shift cash amounts, and keep track of discrepancies for reconciliation purposes
- Intervene in situations where a customer is dissatisfied with a product or the service received; come up with viable solutions that reflect the company’s integrity and are beneficial to the customer
- Collaborate with other shift managers to provide trainings to employees on company policies, procedures and required conduct