Job Responsibilities:
- Coordinate the restaurant operations.
- Deliver superior service and maximize customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Regularly review product quality and research new vendors.
- Organize and supervise shifts.
- Appraise staff performance and provide feedback to improve productivity.
- Estimate future needs for goods, kitchen utensils and cleaning products.
- Ensure compliance with sanitation and safety regulations.
- Manage restaurant’s good image and suggest ways to improve it.
- Control operational costs and identify measures to cut waste.
- Recommend ways to reach a broader audience (e.g. discounts and social media ads).
- Train new and current employees on proper customer service practices.
- Implement policies and protocols that will maintain future restaurant operations
Requirements:
- Proven work experience as a Restaurant Manager, Hospitality Manager or similar role.
- B.Sc degree in Business Administration; hospitality management or culinary schooling is a plus
- Minimum of two years’ experience in a similar role.
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
Qualified candidates should send their CV’s to jobs@leadhire.com.ng with “Restaurant Manager” as the subject of the mail.