After Sales Technician

Job Duties

  • establish and maintain the detailed knowledge of products and services necessary for ongoing support, repair and maintenance
  • liaise and communicate with customers, 3rd party suppliers and internal employees in order to provide maximum availability of service
  • develop and build strong links with customers
  • Diagnose, find solutions and carry out intervention
  • Establish positive relationship to optimize customer satisfaction and loyalty
  • Handles customer complaints as soon as possible and necessary information and knowledge related product
  • present yourself at all in times in a professional manner


  • First degree in computer science or any related course
  • A minimum of 2 years’ post NYSC experience.
  • Previous after sales testing experience.
  • Excellent analytical and troubleshooting skills; must be self-motivated, willing to learn new concepts, technologies and products quickly; have strong interpersonal, writing and communication skills; strong dedication to customer satisfaction.


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