Administrative Support Course Outline

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Getting Organized, Part One

  • Dealing with E-Mail
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail

Module Three: Getting Organized, Part Two

  • Keeping Your Workspace Organized
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management
  • Techniques to Your Toolbox

Module Four: Managing Time

  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules

Module Five: Getting It All Done On Time

  • Prioritizing
  • The Secret to Staying on Track
  • Goal Setting

Module Six: Special Tasks

  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel

 

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Module Seven: Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power

Module Eight: Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

Module Nine: Empowering Yourself

  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions

Module Ten: The Team of Two

  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations

Module Eleven: Taking Care of Yourself

  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations