Administrative Support Course Outline
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Getting Organized, Part One
- Dealing with E-Mail
- Managing Electronic Files
- Keeping Track of the Paper Trail
- Making the Most of Voice Mail
Module Three: Getting Organized, Part Two
- Keeping Your Workspace Organized
- Using a To-Do Book
- The Extra Mile: Adding Project Management
- Techniques to Your Toolbox
Module Four: Managing Time
- Managing Your Time
- Keeping Others on Track
- Maintaining Schedules
Module Five: Getting It All Done On Time
- Prioritizing
- The Secret to Staying on Track
- Goal Setting
Module Six: Special Tasks
- Planning Small Meetings
- Planning Large Meetings
- Organizing Travel
Module Seven: Verbal Communication Skills
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Communicating with Power
Module Eight: Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s Not What You Say, It’s How You Say It
Module Nine: Empowering Yourself
- Being Assertive
- Resolving Conflict
- Building Consensus
- Making Decisions
Module Ten: The Team of Two
- Working with Your Manager
- Influencing Skills
- What to Do in Sticky Situations
Module Eleven: Taking Care of Yourself
- Ergonomics
- Stress Management
- Dealing with a Heavy Workload
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations